Some application examples include Avaya Communicator ( softphone) Avaya Aura Agent Desktop Avaya one-X Communicator Avaya one-X Attendant and Avaya IP phones, such as the 96X0 Series and 96X1 Series.
AVAYA AURA AGENT DESKTOP 6.4 FOR MAC FULL
Using the presence information, users can see who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.Īura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Presence Services looks to enhance collaborationĪvaya's Aura Presence Services is an Avaya UC server designed to help users collaborate more effectively by collecting and broadcasting presence information across all users connected to the Aura Platform. With a tolerance of up to 1,000-millisecond (ms) round-trip delay - from the source to the destination and back - it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it flexible and easy to integrate with existing infrastructure. Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more. The Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.Īvaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs. The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying all Avaya UC services. The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to larger enterprises. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems. The Communication Manager is offered as a standalone hardware application server or a virtualized application. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway - if available - and have access to basic telephony services until the servers are restored. These media gateways work pretty much the same way as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound call routing to PSTN and ISDN services.Ĭritical environments can also have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Connection with PSTN and ISDN services is possible using Avaya's media gateways, such as the Avaya G250. With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. The Communication Manager offers more than 700 features that are available to all users, no matter where they are working from, including office users and remote users working from home or on the road. The product also has built-in conferencing and contact center applications - suitable for companies with call centers and demanding conferencing needs. The Communication Manager registers and maintains all Session Initiation Protocol ( SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and much more. The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services. Communication Manager provides UC foundation The Avaya UC platform is a flexible and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.
Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size. Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications.
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